Retail Training Manager
Retail Training Manager
Name of Employer: Vivo Energy
Job Title: Retail Training Manager
Contract Type: Full-time
Job Location: Kenya
Vivo Energy is the Shell licensee in 16 countries in Africa. We are proud to offer our customers the very best of Shell’s high quality products and services – including supply reliability, technical expertise and unmatched customer service – in the countries where we operate. In doing so, we have in place industry-leading health and safety standards
Deliver Induction for new Retailers before they begin operating a Vivo site and meeting Vivo customers and to be able to deliver training to their staff.
Deliver on-going training programs to Retailers across all Operating Platforms according to the agreed plan in the training calendar.
Work with the Retail Operations Support Manager to ensure all training materials are up-to-date and ready for delivery.
Carry out detailed training needs assessment annually for all Retailers and site Quality Marshals and use results to draw training programmes to close identified competency gaps.
In collaboration with Territory Managers carry detailed Competency Assessment of all Retailers annually and make recommendations on Retailer development or replacement as may be appropriate.
Deliver learning interventions to Vivo Retail staff as appropriate.
Build a solid retailer pipeline
Support the OSM & RSM in building TM competencies
Champion competence development and accreditation for Retail Sales Team, Retailers and Site Staff aimed at enhancing on overall customer satisfaction.
Responsible for Recruitment, Induction, Training and Development of new Retailers on Vivo ways of working.
Deliver training to existing Retailers according to the training calendar across all operating platforms.
Responsible for the implementation of any new tools & system aimed at improving business performance
Responsible for Retailer Performance Improvement Process (PIP), record keeping and administration.
Ensure consistent delivery of the Shell Customer Value Proposition to our customers across the network.
Responsible for accrediting sites to be used for Training/Inducting new Retailers
Ensure manuals to be used for Training/Inducting new Retailers and site staff are up to-date
Administer the training process and logistics for the learning events.
Execute identified training interventions coming out of Site Essentials Assessment (SEA) results & Customers’ feedback from VOC.
Identify training interventions coming out of Retailer Ranking & Classification as well as ensuring sites compliance with the group HSSE Standards.
Deliver the implementation of any new tools & system aimed at improving business performance: such as VRPT & the Customer Champion App
Desired Expertise and Skills:
Demonstration of the aspired Enterprise First behaviours (Leadership, Accountability, Teamwork) and Vivo core values (Honesty, Integrity, Respect for People)
Strong team working skills
Overall understanding of Retail business
Demonstrable competence in delivering training programs, implementing standard processes, building relationships with Vivo Retailers, delivering the service element of Retail Customer Commitment.
How To Apply